HIDDEN GARDEN FOODS LTD.
Hidden Garden Foods Ltd. (“HG”) is committed to maintaining the accuracy, security and privacy of personal information in accordance with applicable legislation. This Policy is a statement of principles and guidelines concerning the protection of personal information of our clients, service providers and other individuals (“you”).
1. Personal Information Collected
For the purposes of this policy, personal information means information about an identifiable individual. Such information includes your name, home address, telephone number, personal email address, billing and account information, as well as other personal information you may provide to us from time to time.
2. Why Personal Information is Collected
We collect your personal information for the purposes listed below:
(a) To provide the product, information or service you requested
If you are a customer, we use your name and address (postal and/or email) in order to deliver the product, information or service you requested and to follow up with you about the transaction.
(b) To process payment
Your credit card number, debit card number, or banking information for pre-authorized payments is used only for processing payments and for presenting you with payment options – not for marketing purposes.
(c) To send you information about products, information or services
From time-to-time we may send you further information about our products and services.
(d) Other purposes
In addition, from time to time, we may use your personal information for the following purposes:
- to detect and protect HG and other third parties against error, fraud, theft and other illegal activity, and to audit compliance with HG policies and contractual obligations;
- to understand and respond to client, supplier and other third party needs and preferences, including to contact and communicate with such parties and to conduct surveys, research and evaluations;
- to engage in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving HG;
- as permitted or required by law; and
- for any other purpose to which you consent.
If you would prefer for us NOT to use your information as described above in section 2(c), simply inform us (see “Contact Us” below).
3. Disclosure of Personal Information
We may disclose your personal information to the following third parties in the following circumstances:
(a) Disclosure to Service Providers
We may disclose your personal information to other companies that provide services on our behalf, including financial institutions, securitization agents, external auditors or payment processors. In addition, we may disclose your personal information to an organization or individual retained by HG to collect debts outstanding on an account or to our auditors. We will only provide those companies the information they need to deliver the service and they are prohibited from using that information for any other purpose.
(b) Disclosure to Affiliates
We may disclose your personal information to any of the companies and business entities that form part of the HG group (i.e. amongst HG and its affiliates or subsidiaries) in order to serve you better and to provide you with information about our affiliates’ products and services.
(c) Disclosure in Business Transfers
(d) Law Enforcement and Legal Disclosure
HG may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where HG has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to HG’s legal counsel.
4. Access to Your Personal Information
Upon your written request, subject to certain exceptions, HG will inform you of the existence, use, and disclosure of your personal information and will give you access to that information. Access requests should be sent to our Chief Privacy Officer, using the contact information below.
5. Storage of Personal Information
Your personal information is stored in secured locations and on servers controlled by HG or its service providers, located either at our offices or at the offices of our service providers.
6. Protection of Your Personal Information
To help protect the confidentiality of your personal information, HG employs administrative and technological safeguards appropriate to the sensitivity of your personal information. Where personal information is sent to a third party for processing, we make sure, through our contracts with them, that all customer information is kept secure. We operate secure data networks protected by industry standard firewall and password protection systems.
7. Privacy and our Website
(b) Online Communications – In order to provide our website visitors with a service or information, visitors may voluntarily submit personal information to us for purposes such as asking a question or ordering our product or services. If you are known to HG as a registered user of an online service, we may combine and store personal information about your use of our website and the online information you have provided with certain other online and offline information we may have collected.
(c) E-Mail Communications – Occasionally, we may send marketing or promotional e-mail communications to you with information that may be useful, including information about the services of HG and other third parties with whom we have a relationship. We will include instructions on how to unsubscribe and inform us of preferences if you decide you do not want to receive any future marketing or promotional e-mails from HG.
(d) Links – Our website may contain links to other websites which are provided as a convenience only. Visitors are advised that other third party websites may have different privacy policies and practices than HG, and HG has no responsibility for such third party websites.
9. Contact Us